adornedwithgrace web store FAQ section

Through Pay Pal, we are set up to receive payments via credit card, e-check, &/or directly from your Pay Pal account. You don't have to have a Pay Pal account to do business with us. We will also accept a personal check or money order (for US orders only) but PLEASE NOTE that we cannot send your order until the transaction clears which can take up to 2-3 weeks from the date you mailed off your payment. This is true as well for e-checks sent via Pay Pal.

Orders are currently being processed within 24-48 hours and then shipped out. Depending on where you live, you may get your order within 5-8 days from placing your order. However, any orders placed late Friday will not be processed until Sunday evening at the earliest.

Currently (Dec 2008) we are gradually adding countries that can purchase from adorned with Grace. We are testing out 1-2 customers at a time from a new country and when all goes well and we've determined shipping time, we will add that country to our list. If you do not see your country listed, email us at adorned_with_grace@yahoo.com and (if we don't already have some "test" packages already in progress) we may use you as our guinea pig for our first-time shipping to your country!

The shelf life of our minerals are indefinite. The biggest problem in keeping them from expiring is whether or not they come into contact with liquids/moisture which can encourage bacterial growth. Make sure to keep them in a moisture-free area and if any kind of liquid does come in contact with them, to be aware that the shelf-life may have been compromised. Make sure when you are foiling your pigments or using the wet, flocked sponge method of applying your foundation, that your dampened applicator does not come in contact with the jar or minerals but that you have a separate mixing palette or bowl. I personally recommend not keeping a product more than two years if you are uneasy about the shelf life. It is part of the reason we keep the jars in the smaller sizes, esp. blushes and eyeshadows because a little goes a long way and it is more fun to experiment with lots of colors!

Email us at adorned_with_grace@yahoo.com and we'll send you more info and/or walk you through the process OR go to our blog to this post about "Finding A Foundation Match" http://definingtruebeauty.blogspot.com/2008/09/finding-foundation-match.html

Yes and no. Yes, we'll likely develop more colors for those that fall in the Olive/Yellow range since this line was specifically created for those skintones. No, if you have a cooler/pinker tone. However, we never say never, and if this line continues to grow, it is always possible. Just not in the near future.

See "Terms" (link is located at the bottom of the page) for more info on this topic.

The colors were adjusted to best match what you would see in person. However, due to the variances in computer monitors, what you see may not be completely accurate. If you are unsure about a color, feel free to email us at adorned_with_grace@yahoo.com or try an inexpensive $1 (this includes your shipping!) to make sure.

The closeup swatches show the minerals as they look in the jar (left side) and how they look swatched onto a white sheet of paper (right side). This is done for the benefit that some minerals look completely different when blended and applied. The side that was swatched on a white sheet of paper can show you how sheer or pigmented the color is once blended. For example, Trustworthy eyecolor seems to lighten by a few shades while Tenacious eyecolor stays pretty close to what it looks like in the jar!

It is unsure at this time. Because we are constantly adding new products at this time, it has hindered the efficiency of getting the real website up. We want to be able to adjust adding/removing items and are currently on the lookout for a better website builder format that will allow for that. We just want everything to look as professional as possible so that our website also reflects the same high quality and elegance as our products do.

The formulator and owner of adorned with Grace Minerals(TM) prefers to use the foundation itself, due to its higher coverage formula, to conceal any blemishes or uneven skintones. She found that most colored powdered concealers didn't work for her, and it is just as easy using the mineral foundation to do the trick. That's not to say it may never be produced. We're just waiting for the right formula that would be worthy of selling. As far as lip products, some of that is actually in planning and testing stages. Just stay tuned for any updates.

The ingredients are listed when you click on each item's description, just read on down. They are very specific to each product since many of the eyeshadows and blushes vary in ingredients. This is done for your convenience so you know exactly what you are getting with each and every product!!! Please also note that we DO NOT USE the following items: Bismuth oxychloride, talc, dyes, ferric ferrocyanide, cornstarch, or any micronized ingredients.

You may need to go to our blog and check out the posts for August 2008 (www.definingtruebeauty.blogspot.com) and see where we changed the names. There is an explanation there you can read on the reason why we did that. Also, some colors may have been tester products that did not pass our Consumer Panel voting as we only like to release popular colors. But do let us know if there is one particular color that you happenned to like and we can help you find one that may be similar!

Currently, our shipping prices are as follows: Orders $20 and under, $2.00 USD; $20.01 to $50, $3.00 USD; $50.01 to $100, $4.00 USD; and order $100.01 or more, $5.00 USD. However, you'll notice that right now Ecrater will automatically charge $5 (possibly more) for your order even if you ordered much less. Unfortunately, the shipping matrix does not allow for our Shipping Rate Chart **BUT** we will make sure to adjust/refund the amount as your order is being processed. If at anytime we make an error and/or do not adjust your shipping charge, please email us at adorned_with_grace@yahoo.com to let us know ASAP.